Terms of Service
108 West 13th Street,
Wilmington 19801, Delaware
Printify and services it provides (the “Services”) allow people using Shopify (the “User”) to sell their designs, graphics, photos. (the “Product”) on printable products to their customers (the “Customers”).
The Services are provided according to the following terms of service (the “Agreement”) and the User must only use the Services upon agreeing to the following rules and policies. Using the Services shows that the User accepts the Agreement. Any new features or tools that are added to the current Services are also subject to this Agreement.
They User may contact Printify about any inquiries; however, Printify takes no responsibility to respond to the Customers. The User must handle its customer service.
Printify reserves the right, at any time, to modify TOS, Services, fees. The changes might or might not be followed by a notice depending on the scale of the modifications.
Printify will not be liable to the User or 3rd party for these changes. The User is responsible for becoming familiar with modifications. The User shows acceptance of modifications upon using the Service after the changes have been made.
2. ACCOUNT TERMS
The User certifies that he or she is 18 years or older and is legally permitted to use the Services.
You must register for Printify Services using your legal name, address, phone number and other information required. Printify can cancel your account in case these terms are not followed.
The User accepts that e-mail address will be used for communication and newsletters. The User has the rights cancel subscription from newsletters at any time.
The User is responsible for all the materials (the “Content”) used and generated by the Services. Printify does not pre-screen the content.
Breaching the Agreement as determined in the sole discretion of Printify will result in a termination of your account.
You can terminate your account at anytime by uninstalling Printify from your Shopify applications. Upon uninstall your information is automatically deleted.
3. PRINTIFY RIGHTS
Printify reserves the right to modify Agreement, Service and charges at any time.
Violating this Agreement or other rules can result in Printify account cancellation. We reserve the right to terminate service to any Customer for any reason at any time. You expressly understand and agree that Printify shall not be liable for any direct, indirect, incidental or consequential damages, including but not limited to, loss of profits, investments in e-commerce activities or other losses resulting from your account cancellation.
Printify has the right in their sole discretion to remove any Content that is available through Services. The User agrees that he or she must evaluate and bear all risks associated with the Content. We may remove Content that we determine to be unlawful, offensive, pornographic or similar.
Any type of abuse, threatening or unreasonable actions towards Printify employees will result in account termination.
Printify may terminate Service and User account, remove Content or take technical and legal steps to block User if we think that User is creating problems, possible legal liabilities, or in any other way acting against our principles and policies.
We reserve the right to provide our Services to your competitors and to provide exclusive rights in special cases. You also accept that Printify employees may also be Printify users and your competitors. It is forbidden for Printify employees to use confidential information or any other Content from the User.
4. RETURNS & EXCHANGES
Printify will only review replacement or return requests if Product is broken or with a print error, provided that it is caused by Printify. The User must contact Printify support in 30 days after the product has been delivered and provide pictures with defects. Printify will review the issue and offer a re-print or a full compensation if it is Printify fault.
The User is required to provide high quality, print ready, sized art for the product it will be printed on. Printify is not responsible for low quality images or incorrectly sized images. Mockup provided to the User may differ from the end result due to provided design and product specifics. Returns will not be granted in case of the image quality issues.
The liability for the products passes to the User when we deliver the products to the carrier. Printify is not responsible for incorrectly provided Customer information that results into lost or misdirected shipments. In case of a re-shipment, the User must cover the expenses.
In case there are issues with the reprint, after receiving all the required information, full order refund is placed to your Printify account within 1 business day after notifying Printify Customer Care. In case of a lost or damaged order Printify will place the refund to your Printify account. You can use the funds for future orders or withdraw to your PayPal account. Please see our Terms of Service for the errors we take full responsibility for.
For lost orders over $200 with no tracking information available refunds will not be provided. All refunds are issues on case to case basis.
5. FRAUDULENT ORDERS
The User is responsible for all the orders received and fulfilled by the Services, and must monitor the progress of the placed orders.
Printify is not responsible for any possible fraudulent activity on the User’s end and would not be issuing refunds.
6. PROCESSING AND DELIVERY TIMES
Printify has provided the average fulfillment and shipping times; however, the actual time may wary. Printify is not responsible for delays, lost packages or damage causes by a 3rd party, such as postal services. It is the responsibility of the User to contact the postal service in case of any issues concerning shipment. Printify will provide a tracking code for this purpose. In special cases Printify might refund a lost package, thus the User in a special case can contact support team.
Once an order is confirmed, it is impossible to edit the information. Should the User need to make changes, he must contact Printify support team as soon as possible. Printify does not guarantee to be able to implement the requested changes.
Title to the Products that the Customer purchases from the User via Printify passes to the User as soon as the products are produced.
7. PAYMENTS OF GOODS
The User must pay for orders prior to fulfillment. The User may save a credit or debit card for future charges or keep a charging balance with Paypal. In cases were a credit or debit card is missing or the balance is insufficient, the order will not be produced.
The User must keep a valid credit or debit card for the Services to pay for all orders until the Services are terminated and all outstanding fees are covered in full. All payments are in U.S. dollars.
Money put into Printify’s balance can be further withdrawn. The User can only use the balance for in-Printify purchases of products.
8. INTELLECTUAL PROPERTY AND MERCHANT CONTENT
Printify does not claim any intellectual property rights over the Content the User submits to the Service. The User warrants that he or she owns the copyrights to the content and, if the User is not the owner, then the User holds the rights to use the Content. The User also warrants that the Content will not infringe upon intellectual property rights, copyrights, moral rights, patent, trade mark and other.
By making User’s store public, the User agrees to allow Customers to view the Content.
Printify has the rights to remove User’s Content or account that breaches this Agreement or applicable laws. This means that the User (and not Printify) is solely responsible for the content put forward using the Services.
Printify has no rights over the Content, thus Printify will not distribute, give, sell or do any other actions with the Content that are not related to provision of the Services, without User’s consent.
Printify supports rights over content and asks merchants to do the same. In case you have a reasonable belief that a User is infringing your copyrights, please send us a notice.
9. LIMITATION OF LIABILITY
The User agrees that Printify (and its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assignees) shall not be liable for any direct, indirect, incidental, punitive or consequential damages (damages for lost profits, goodwill, data or other intangible losses) resulting from the use or inability to use the Service or this Agreement.
The User’s use of the Service is at his own sole risk. The Service is provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.
Printify does not warrant that the Service will be error-free or that the results that are obtained from the use of the Service will be accurate. However, the User has rights to request a return, exchange or replacement of a faulty product if its Printify’s fault.
Printify does not warrant that the quality of material purchased or obtained using our Service will meet User’s expectations, or that errors in the Service will be corrected.
The User agrees to hold Printify (and its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assignees) harmless and indemnify them from any claims or demands, including damages, liabilities attorney fees and similar due to violations of this Agreement or any other law by the User.
11. WARRANTY DISCLAIMER
Printify (and its affiliates, licensors and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assignees) is not liable for all warranties related to Printify’s webpage and the use of it. Printify assumes no liability for any errors in content; damage resulting from the use of the webpage; unauthorized access to personal information in our server; bugs, viruses or other which may be transmitted through a 3rd party or any other damage transmitted through this webpage.
Printify also makes no warranties of sites linked to Printify’s webpage or their content, and of content advertised by 3rd parties. The User should use his or her best judgment when accessing 3rd party content.
12. FORCE MAJEURE
Neither party shall be in default or otherwise liable for any delay in or failure of its performance under this Agreement if the delay or failure arises by reason of any Act of God, or any governmental body, natural disasters, or other reason beyond the reasonable control of such party.