Help

Frequently asked questions

Getting started

What does Printify do?

Well, we don't print. We focus on technology and as a result you get a platform that provides you with the highest quality product images, instant access to the leading world-class manufacturers and automated print on demand drop shipping order fulfillment. Our solution is great. We're available on Shopify App Store. 

 

Printify is a business solution that provides you with automated technology for your custom product fulfillment. We have a selection of print on demand products - apparel, accessories, home decor and other products.

 

Once you select the products you want to sell, we provide you with the technology for product design. You can upload several image layers, edit image positioning, choose several product variants, edit product titles, descriptions and prices. We automatically provide you with high quality product images for your storefront.

 

Solution from Shopify App Store

 

You publish your Printify products on your Shopify store. When your clients buy your products, we manage automated order production and shipping directly to your customer - with your branding.

What makes our offer even more special is that you can choose the products by manufacturer. You can select them by price, quality and location. We give you the option to have manufacturing closer to your main target audience.
 
You can get Printify on Shopify App Store.
How does it work?

If you have a great design, you're in the right place. Printify gives you the opportunity to monetize your ideas by selling your designs on custom products such as apparel, accessories, home decor and more. We manage automated order production and shipping, so you can focus on selling.

 

Print on Demand Drop Shipping

 

Select a product that you want to sell and upload your design. We automatically provide you with professional high definition product images for your storefront - it's for free. When your clients buy your products, we manage automated order production and shipping directly to your customer - with your branding.

 

What makes our offer even more special - you can choose who is the manufacturer of your products. You can select them by price, quality and location. We give you the option to have manufacturing closer to your main target audience.
 
You can get Printify on Shopify App Store.
How do I get started?

With Printify your great ideas become great products in no time. It's easy to add your design to shirts, mugs, shower curtains and more. We manage automated order production and shipping, so you can focus on selling.

 

To get started with Printify, you need a great design and a Shopify store. If you don't have a Shopify store, you can start your 14-day free trial now.

 

First of all, you need to get our app at the Shopify App Store. Explore our offer, check out our manufacturers and brands. Select the products that you want to sell, upload your design, edit the details and save your products.

 

To make sure that your products look awesome in real life as well, we advise you to order samples. Touch your creative babies before you start selling them.

Fill out all the required account information, set up shipping and publish your products. When your clients place orders, we manage automated production and shipping - directly to your customer with your branding.

Shopify

What does Shopify do?

Shopify is a complete ecommerce solution that allows you to set up an online store to sell your goods. It lets you organize your products, customize your storefront, accept credit card payments, track and respond to orders — all with a few clicks. You can start with a 14-day free trial.

 

Printify is a Shopify print on demand solution that offers you to create your own custom T-shirts, hoodies, phone cases and other products. You instantly get high definition product images for your storefront. When your clients buy your products, we manage automated order production and shipping directly to your customer - with your branding.

 

You can get Printify on Shopify App Store.

 

How do I get started with Shopify?

You can start with a 14-day free trial. Create your own Shopify store, choose a theme, edit the details, create products, set up shipping and start selling.

 

To get you started, Shopify has prepared a First Steps Checklist. In case you're currently using another platform, you can read about Store Migration here.

 

In order to succeed in selling your products, check out the Shopify Guides.

 

You can get Printify on Shopify App Store.

How much does a Shopify store cost?

The Basic Shopify plan is $29 a month - for full information check out Shopify pricing here.

 

You also need to take into account the cost of domain hosting, funds for apps that you are planning to use, accounting expenses and taxes, your advertising budget and other expenses, depending on what you're planning to achieve. 

 

You can get Printify on Shopify App Store.

What do I need in order to start selling?

First of all you need to have a Shopify store. If you don't have a Shopify store, you can start a 14-day free trial.

 

Once you have finished your web design, created products and set up shipping, you are ready to launch. Read more about what you need to do with your Shopify store before launching in the Shopify Help Center

 

After you have launched your store, it's time to think about marketing. Shopify has many tips about making your first sales. You can read these tips and more in the Shopify Guides

 

You can get Printify on Shopify App Store.

Other Shopify questions

If you need more help with Shopify, check out the Shopify Help Center. You can find checklists, tips, guides and a lot more useful information that will help you succeed with your Shopify store. 

 

You can get Printify on Shopify App Store.

Pricing & Payment

How much does Printify cost?

There is no monthly fee required. You get instant access to a manufacturer network, high quality product images and an automated order fulfillment system for free.

 

Pay for production and shipping only after selling. For each product there are different production and shipping costs; you can check out our product prices in our Catalog and the shipping prices in our Shipping Guide.

 

You can get Printify on Shopify App Store.

What are the prices for printed products?

Each product has a different price. T-shirt prices start at $9.30, phone cases - $9.31, mugs - $4.40, shower curtains - $35.33. You can check out our Catalog to see all product prices.

 

Why are prices different for products in the same category? 

This depends on a few different variables. For example, we have shirts from different brands, and each brand has different prices. Before you choose shirts that you want to sell, you need to have a clear understanding which brands are suited for your store.

 

You also need to select manufacturers for your products. Our manufacturers are different in terms of price, quality and location - taking that into account, you need to select manufacturers that suit your store the best. That will allow you to have production quality and prices that suit your store concept, and you will be able to save your clients money and reduce the shipping time by selecting a manufacturer located nearest to your main target audience.

 

You can get Printify on Shopify App Store.

What are the retail prices?

With Printify you can choose what price you sell your products for. When you're creating new Printify products, you see our suggested retail prices - inspired by industry standards. However, depending on your store concept and product design, you can have different prices for your products.

 

You can get Printify on Shopify App Store.

How do I get paid?

Whenever your clients buy something on your online store, you receive the full amount. Our price is automatically deducted from this total and you keep the profit.

You can accept payments through the following:

- Paypal

- Credit card gateway

- Shopify Payments

- Google Wallet

- Bitcoins

How do I pay for the service?

First of all, you need to set up your account and choose a preferred payment method. You can pay using your credit card or PayPal. Once you sell something, Printify automatically receives the production request. We deduct the cost to produce the products from the credit card linked to your account. 

 

You pay for product printing and shipping only after you have sold your custom products.

Terms & Returns

What are the terms for using Printify?

In short, you add your designs and generate products, and you are responsible for using only designs that you actually own. You add your credit card or PayPal account for payments - you pay only for order production and shipping. In case the payment is unsuccessful, the order will be placed on hold.

 

Check out our Terms of Service here

 

You can get Printify on Shopify App Store.

Can customers return products?

Printify will only review replacement or return requests if the product is missing, damaged or has a print error - provided that it was caused by Printify. Printify is not responsible for incorrectly provided customer information that results in lost or misdirected shipments. In case of a re-shipment, the user must cover the expenses.

What happens if my order is lost or damaged?

In the case of damaged goods, there is no need to send the product back to us. Simply email our Customer Care the order number and images of the damaged goods or only the order ID for lost goods and we will have replacements sent out right away. 

 

In the case of a lost or damaged order Printify will provide you with a reprint.

 

In case there are issues with the reprint, after receiving all required information, a full order refund is credited to your Printify account within 1 business day after notifying Printify Customer Care. In case of a lost or damaged order Printify will credit the refund to your Printify account. You can use the funds for future orders or withdraw them to your PayPal account. Please see our Terms of Service for the errors we take full responsibility for.

 

For lost orders over $200 with no tracking information available, refunds will not be provided. All refunds are issued on a case to case basis.

Can I use any images for my product design?

If you have found something eye-catching on the internet, it doesn't necessarily mean that it's available for commercial use. You can’t simply use any kind of image unless its author has clearly granted you a license to use it.

 

You must be 100% sure that the person who posts an image on the internet and claims that everyone can use it is the actual copyright owner, otherwise you’ll be violating the rights of the factual design owner.

Selecting & Creating

What kind of products do you offer?

We have a wide range of products in our Catalog. We offer T-shirts, tank-tops, sweatshirts, hoodies and other apparel products. We have phone cases, laptop sleeves, coffee mugs, and travel mugs. There's wall art - posters, wall decals, different canvases - gallery, leather, framed, outdoor and more. And we also have pillows, pillow cases, shower curtains and other custom home decor products.

 

You can sell any of these products with your design at your Shopify store.

 

We have different apparel brands - Bella Canvas, Next Level, Gildan and many more. You can also choose your products by manufacturers like ArtGun, Fifth Sun, Prodigi and more. All of them are best performing manufacturers world-wide. You can choose them by price, quality and location - depending on who fits your store the best.

 

You can get Printify on Shopify App Store.

How do I choose products for my store?

The first step is understanding what kind of products you want to sell - perhaps sweatshirts, maybe phone cases - or maybe even wall art, mugs, pillows or shower curtains.

 

In case you want to sell apparel products, you first need to check out our brands and have a clear understanding which of them suit your store concept. These brands are different in terms of quality, price, value and more.

 

Choosing the right manufacturer based on quality, value or location is equally as important. Speed up shipping time and spend less on delivery by choosing manufacturers which are located nearest to your main target audience.

How do I choose manufacturers?

This depends on your individual needs and your target audience. Reduce shipping time and spend less money on delivery by choosing manufacturers which are located nearest to your main target audience. Find more information on price, location or value in our Catalog.

What's the difference between brands?

In case you want to sell apparel products, you first need to check out our brands and have a clear understanding which of them suit your store concept. These brands are different in terms of quality, price, value and more.

How do I create products with Printify?

 

The first step is choosing a design you want to sell on custom products.

 

Select a product you want to sell. Upload your design. Edit image positioning, and add several layers - if needed. Choose your product variants - in which colors, sizes etc. you want to sell your product. Edit details - product titles, descriptions and prices.

 

Once your products are ready, we advise you to order samples. Make sure that your products look just the way you imagine them in real life.

 

In order to start selling, you need to publish your products on your Shopify store.

 

You can get Printify on Shopify App Store.

Design & Mockups

How do I prepare a design for Printify?

If you are creating a design for the first time, we highly recommend you read our Design Guide.

 

In short, you need to create your design in a design program (like PS or AI). Always work with the CMYK color profile, make a transparent background and in the end export the design into RGB color mode as a flattened PNG file.

Can you create a design for me?

You just made our designers smile. We are very glad to know that you think of us as design professionals and would make us your No.1 choice for all things design. However, we do not offer any design services because we focus on the magic in our technology. 

If you are creating a design for the first time, we highly recommend you read our Design Guide.

What are the image requirements?

When making a design, always create the art board approximately in the same size as the print area. For garments, set the resolution to 300 ppi, but for other items - not lower than 150 ppi.

 

If you are creating a design for the first time, we highly recommend you read our Design Guide.

What parts of the product can I print on?

For most of our garment products we offer both front and back printing, several models can even have sleeves printed.

 

For other products it's overall coverage.

What are the color profiles for garments?

Printify CMYK color profile:

- Dark garments

- Light garments

Can I print copyrighted images?

If you have found something eye-catching on the internet, it doesn't necessarily mean that it's available for commercial use. You can’t just use any kind of image, unless its author has clearly granted you a license to use it.

 

You must be 100% sure that the person who posts an image on the internet and claims that everyone can use it is the actual copyright owner, otherwise you’ll be violating the rights of the factual design owner.

Production & Shipping

How are my products produced and shipped?

When you have finished setting up your Printify products and have made your first sale, we manage automated order production and shipping.

 

We automatically notify the manufacturer which you have chosen for this product and they start your order production almost instantly. All of our manufacturers use high quality printers that provide you with the best quality products. Once your order is produced, it's shipped with your branding directly to your customer.

 

All order progress can be checked in the Printify platform under the Manufacturing tab. Once the product is shipped, the order is updated with a tracking code. Both you and your customer will also receive an auto-notification email - you will receive it from us, your customer will receive it from your store.

What are the shipping conditions?

First of all, you need to finish setting up your account. That consists of filling out your contact information and branding information so that we know what to put on the shipping labels. Also, you need to set up payments so that your orders will be fulfilled automatically. In case you don't set up payments, your orders will be placed on hold.

 

After you set up payments, you need to set up shipping. Either you have flat rates and you need to set up shipping manually or you can use the Printify Shipping calculator - which will give you a much more pleasant shipping experience. Read more about Shipping in our Shipping Guide. 

How can I send an order to production?

First of all, you need to finish setting up your account and payments. In case you don't set up payments, all your orders will be placed on hold.

 

After you've done that, you also need to make sure that you set up your shipping. Read more about it in our Shipping Guide.

 

Furthermore, you need to select whether you want to send orders to production manually or automatically. In case of manual order approval, you will need to go to your Printify dashboard to approve and send each order to production manually. In case of automated approval your orders will be sent to production automatically - immediately, after an hour, 12 hours or any other time you set. 

Can I see the progress of order fulfilment?

All order progress can be checked in the Printify platform under the Manufacturing tab. Once the product is shipped, the order will be updated with a tracking code. Both you and your customer will also receive an auto-notification email - you will receive it from us, your customer will receive it from your store.

Can an order be canceled?

You can cancel orders before they go into production. Orders are processed quickly after they are received. This means you only have a few hours to cancel an order after it is placed. After an order goes into the printing process, we do not allow cancellations.

Printify Guides

User's Manual

To get you started with Printify, we have prepared a quick guide through our system. It's a simple checklist and guide of the first steps that you need to take to start selling with Printify.

 

Read User's Manual

Design

To create quality products, you need to prepare design files that are suited for printing. Make sure that your products look amazing in real life - prepare your designs correctly.

 

Read Design Guide

Shipping

To ship your orders to customers, you need to set up shipping. In this guide you can view shipping rates and check out our tips - so that you don't lose any money on shipping.

 

Read Shipping Guide

Blog

How to create a product

Inspired by our best-selling users who want to customize each product in detail and and ensure perfection for each product, we started making changes. Our goal is to provide you with a solution which allows you to create new products quickly and easily without missing out on top quality.

 

Read more

New Printify Update - May 2017

We just released a grand new update and as CEO and Co-founder I'm really excited to give you a quick introduction. Now everything loads 6x faster and is much easier to use compared to the previous version. Inspired by user feedback, redesigned clean intuitive interface. Better tools for product design. 

 

Read more

Have questions? Let us answer them

Write us at customercare@printifyapp.com and we'll get back to you as soon as possible.