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Frequently asked questions

Getting started

Printify is a print on demand marketplace for white label e-commerce products. Use our Product Generator to create your own custom T-shirts, hoodies, phone cases, mugs and other products with your unique branding. Just a few clicks and start selling your custom products through Shopify online. Direct-to-garment printing, fulfilment with drop-shipping straight from the decorator to your client.

Printify is a Shopify print on demand solution, which means that you pay for T-shirt and other product fulfilment and shipping only after you have sold your custom products. Once you go with on demand print with Printify, also your business goes on demand and you never go out of stock.

You can get Printify in Shopify App Store here

We do something different. We provide you with a system that gives you the opportunity to create a wide range of custom products like T-shirts, phone cases and mugs just by using your design.  You can add the products directly to your Shopify store and start selling online. Pay only per actual sales, because it's print on demand.

You can get Printify in Shopify App Store here

By using our platform, you create various custom products with your design. Those are automatically uploaded to your store that is connected to Shopify. After that, we do all the work, till the moment when your customer receives the order. Pay only per actual sales, because it's print on demand.  You can simply sell t-shirts online with outsourcing your printing fulfillment. You can check out how it works here

You can get Printify in Shopify App Store here

Firstly, you need to have your own designs that you can upload in our product generator. Printify provides you with your own custom T-shirt maker. With that you can create some amazing custom T-shirts, hoodies, mugs, laptop sleeves and other products. If you want to sell products online, you need to have a Shopify storeYou can create a Shopify store here

Before you can start selling, you need to fill out all the required information in your Printify account, which also includes setting up your payments. Printify is a Shopify print on demand solution, which means that you pay for T-shirt and other product fulfilment and shipping only after you have sold your custom products.

You can get Printify in Shopify AppStore here

You pay only per actual sales, because it's print on demand. Only when you receive an order from your customer, we charge you for print on demand fulfillment and shippingThere is a wide range of pricing for our products, you can check the prices here.

We have prepared a quick guide that will help you get started with attracting customers. You can read it here.

Firstly, you need to have your own designs that you can upload in our product generator. Printify provides you with your own custom T-shirt maker. With that you can create some amazing custom T-shirts, hoodies, mugs, laptop sleeves and other products. If you want to sell products online, you need to have a Shopify store. You can create a Shopify store here.
Before you can start selling, you need to fill out all the required information in your Printify account, which also includes setting up your payments. Printify is a Shopify print on demand solution, which means that you pay for T-shirt and other product fulfilment and shipping only after you have sold your custom products.

You can get Printify in Shopify App Store here

Shopify

Shopify is a complete ecommerce solution that allows you to set up an online store to sell your goods. It lets you organize your products, customize your storefront, accept credit card payments, track and respond to orders — all with a few clicks. You an check out Shopify here

Printify is a Shopify print on demand solution that offers you to create your own custom T-shirts, hoodies, phone cases and other products. When you have created your first custom products, you can start selling them online. Pay only per actual sales, because it's print on demand.

You can get Printify in Shopify AppStore here

Shopify is web based ecommerce software. This means there’s no installation required and it works with all operating systems (including Windows and MacOS). You don’t have to worry about installing, upgrading or maintaining any software or web servers. You an check out Shopify here

And you can get Printify in Shopify AppStore here

The basic package costs only 29$/month. More about pricing here.

And you can get Printify in Shopify AppStore here

All you need to sell products online is Shopify, something to sell and a credit card to pay for your online store (once you've completed your free trial). You can check out our basic marketing guide here and Shopify guides here

Shopify also offers a variety of free business tools

Firstly, you need to have your own designs that you can upload in our product generator. Printify provides you with your own custom T-shirt maker. With that you can create some amazing custom T-shirts, hoodies, mugs, laptop sleeves and other products. If you want to sell products online, you need to have a Shopify store. You can create a Shopify store here.
Before you can start selling, you need to fill out all the required information in your Printify account, which also includes setting up your payments. Printify is a Shopify print on demand solution, which means that you pay for T-shirt and other product fulfilment and shipping only after you have sold your custom products.

You can search for answers in Shopify Help Center here

And you can get Printify in Shopify AppStore here

Prices & payments

It's for free.

Printify is a Shopify print on demand solution, which means that you pay for T-shirt and other product fulfilment and shipping only after you have sold your custom products. This means that you don’t need to invest anything to begin selling our products.

Since we have a wide range of products, the prices also have a wide range. You can check out our products here and see all the prices.

You choose the price for which you sell the products. You can set the prices as high as you want, making as much money as you wish for each item.

Whenever somebody buys something on your online store, you will receive the full amount.

You can accept payments through:

- Paypal

- Credit card gateway

- Shopify Payments

- Google Wallet

- Bitcoins

First of all, you need to set up your account and choose a preferred payment method. You can pay using your credit card or PayPal. Once you sell something, Printify automatically receives the production request. We automatically deduct the cost to produce the products from the credit card associated with your account. Printify is a Shopify print on demand solution, which means that you pay for T-shirt and other product fulfilment and shipping only after you have sold your custom products.

The suggested retail price of our products is similar to the market price of the same product and print quality. We could save some dollars by using cheaper products, materials, lower quality print machinery and less ink. Some believe in cheap, we believe in value.

Printify is a drop-shipping mediation service provider. We have multiple production facilities. From where it was produced, the printed product is always sent to a different state or country; therefore, you don’t need to charge your customer sales tax or VAT. However, you are responsible to pay your own taxes on the profits you make, in your jurisdiction.

We do not offer discounts for bulk orders. However, we do have discounts that are applied in accordance with your monthly sales.

Design & mockups

If you are creating the design for the first time, we would highly recommend you to read this article here. In short, you need to create your design in design programs (like PS or AI). Always work with CMYK color profile, make a transparent background and in the end export the design into RGB color mode as a flatten PNG file.

Printify CMYK color profile:

- Dark garments

- Light garments

When making a design, always create the artboard approximately in the same size as the print area. For garments make the resolution 150 ppi, but for other items - not lower than 300 ppi. If you are creating the design for the first time, we would highly recommend you to read this article here.

No one but you is responsible for copyrighted designs. You must be authorised to create products for all designs that you are planning to sell.

For most of our garment products we offer both front and back printing, several models can even have sleeves printed. For other products it's overall coverage.

We do not offer designer help. However, every design printed on a particular product for the first time goes through the image Quality Control performed by the Printify team. In case the artwork has any issues that may cause bad quality print, our Customer Care will inform you and provide suggestions on how the artwork can be improved.

If you are creating the design for the first time, we would highly recommend you to read this article here.

You just made our designers smile. We are very glad to know that you think of us as design professionals and would make us your No.1 choice for all things design. However, we do not offer any design services, because we focus on the magic in our technology. 

If you are creating the design for the first time, we would highly recommend you to read this article here.

Illustrator, Photoshop or any other graphic design software.

If you are creating the design for the first time, we would highly recommend you to read this article here.

Products & printing

All it takes is adding your design to Printify, and our platform will create all the product variations in seconds.

Printify remains completely invisible to the end customer. The package will have your branding on it and will be shipped in your store's name.

No, Printify generates all the possible variations you might need. If you do not want to sell, for example, green shirts, you can go to products in Shopify admin panel, click on the generated product and delete all the green variations.

For garments - DTG, mugs and phone cases - sublimation, canvases and wall decals - digital print.

The smell that the garment products have is the pre-treatment - it is applied on shirts prior to printing in order for the inks to spread equally on all the area of the material and stay on for longer. The smell goes away after the first wash.

Shipping & fulfillment

Since we have a wide range of different products, there is also a wide range of shipping prices. You can read about shipping here.

No, our brand does not show anywhere. The end product is packaged with your branding and shipped in your name; therefore, making Printify work invisible.

Printify ships everywhere in the world! You can read more about shipping here.

In the US it takes 2-5 days, in Canada: 4-10 days (excluding customs), international: 8-30 days (depending on the destination and excluding customs). Everything is always done as soon as possible! You can read more about shipping here.

Dropshipping is a retail fulfillment method where you don't keep the products you sell in stock. Instead, when you sell a product, you purchase the item from Printify and we manage the shipping directly to you customer. As a result, you don't need any inventory.

You don’t have to do anything extra to set it up. By default, the shipping labels and packing slips will contain the name of your store.

You can set up your company address under Account -> Branding.

All order progress can be checked in the Printify platform under the Manufacturing tab. Once the product is shipped, the order will be updated with a tracking code. Both you and your customer will also receive an auto-notification email - you will receive ir from us, your customer will receive it from your store.

You can cancel orders before they go into production. Orders are processed quickly after they are received. So you have only a few hours to cancel it after an order is placed. After an order goes into printing process, we do not allow cancellations.

You can add your shipping rates in your Shopify account -> Settings -> Add a shipping zone. All the necessary information regarding shipping you can find in our website here.

- Dream Junction: DHL SM parcels ground for domestic and SM Packet Priority for international;

- Artgun: UPS MI/Surepost domestic and Artgun international account;

- DTG2Go: UPS Mi for domestic and DTG2Go international account;

- T-shirt & Sons: DPD Standard DSA UK only and Standard Overseas Tariff for international;

- 5thsun: UPS to be set up soon;

- Spoke Customs: USPS first class mail for domestic and RR Donnelley for international;

- CG Pro Prints: UPS Surepost for domestic and UPS MI int'l for international.

Terms & returns

You can read all Terms of Service here.

In short, you add your designs and generate products, and you are responsible for using only designs that you actually own. You add your credit card or PayPal account for payments - you pay only for actual orders. In case the payment is unsuccessful, the order will be on-hold.

Printify will only review replacement or return requests if the product is missing, damaged or with a print error, provided that it is caused by Printify. Printify is not responsible for incorrectly provided customer information that results into lost or misdirected shipments. In case of a re-shipment, the user must cover the expenses.

There is no need to send the product back to us. Simply email our Customer Support the order number with images of the received goods and we will have replacements sent out right away.

If you have found something eye-catching on the internet it does not mean that it is available for commercial use. You can’t use any kind of image unless its author has clearly granted you a license to use it. You must be 100% sure that person who posts an image on the internet and claims that everyone can use it is the actual copyright owner, otherwise you’ll be violating the rights of factual design owner.

Even if the work does not have a copyright notice, it’s probably protected by copyright. That is why you should get permission to use any work that you did not create. You cannot copy someone else’s work without permission.